Frequently Asked Questions

AWAM provides counseling sessions specifically for mental health concerns related to gender-based violence. For example, supporting a survivor experiencing
post-traumatic stress disorder (PTSD) as a result of abuse by her ex-husband.
If a client/ survivor has a diagnosed mental health condition, such as bipolar disorder, schizophrenia, or other similar conditions, we will refer them to the appropriate mental health institution to ensure they receive the necessary treatment.

No, AWAM does not have the expertise to provide immediate assistance for suicide-related calls. We typically refer such cases to suicide helplines, such as Befrienders, for specialized support.
For emergencies, we strongly encourage survivors to contact 999 for immediate help.

At AWAM, counseling services are provided by intern counselors who are undergoing their internship as part of the requirement to complete their Master's in Counseling to be a licensed and registered counsellor with Lembaga Kaunselor Malaysia (LKM).
For those seeking sessions with other mental health professionals such as licensed and registered counsellor, psychologist or psychiatrist, we provide referrals to the appropriate organizations or service providers.

We do not recommend walk-ins, as our counseling services are appointment-based. To book a free counseling session in your preferred language, please contact our Telenita helplines via call or WhatsApp at (016-2374221 / 016-2284221).